GearHost Status

All Systems Operational

DEN1 Operational

SFO1 Operational

NYC1 Operational

LON1 Operational

API Operational

CloudSites Operational

Control Panel Operational

Databases Operational

DNS Operational

Email Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 8, 2020

No incidents reported today.

Apr 7, 2020

No incidents reported.

Apr 6, 2020

No incidents reported.

Apr 5, 2020

CloudSites Edge Node Reset DEN1

Resolved - We apologize as this was not updated when this was completed. Total downtime was about 28 minutes for most customers. We apologize greatly for this and please open a ticket if you would like any further information.
Apr 5, 20:06 MDT

Investigating - We are currently resetting the edge nodes for CloudSites within DEN1. All CloudSites within DEN1 will receive a "The service is unavailable." message for the next 5 minutes or less. We apologize for this issue. Please let us know if you have any questions by opening a support ticket. We will update this incident shortly when completed.
Apr 5, 16:36 MDT

Apr 4, 2020

Unable to create a CloudSite DEN1

Resolved - We apologize for the issue. This issue has been resolved. Please contact us with any questions by opening a support ticket. Thanks again!
Apr 4, 15:22 MDT

Investigating - We are currently investigating an issue where customers in DEN1 are not able to create CloudSite instances. We will update you shortly on the progress as we fix this shortly. Thank you again!
Apr 4, 14:13 MDT

CloudSites DEN1 Front End Reset

Resolved - This has completed and been resolved. Thank you again and our apologies for the issue!
Apr 4, 13:54 MDT

Investigating - We are currently resetting the front end reverse proxy nodes that server your sites on CloudSites DEN1. This is due to an issue in some of the base code that is being fixed. All CloudSites in DEN1 will show "The service is unavailable." for the next 10 min. We apologize for this unscheduled downtime.
Apr 4, 13:49 MDT

Apr 3, 2020

No incidents reported.

Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

Network Latency

Resolved - We have been monitoring the fix for about 24 hours. We have not seen any more issues. We are considering this issue resolved.
Mar 30, 10:15 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 29, 11:32 MDT

Investigating - We are currently investigating a network latency issue at our DEN1 Datacenter. We are working with our providers now.
Mar 29, 10:30 MDT

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

Database Outages

Resolved - This incident has been resolved.
Mar 26, 09:59 MDT

Update - MSSQL03, and MYSQL03 are not fully functional. We are still working with MSSQL04.
Mar 26, 07:45 MDT

Identified - The issue has been identified and a fix is being implemented.
Mar 26, 07:07 MDT

Investigating - Our engineers are currently investigating some problems with our MSSQL03, MSSQL04, and MySQL03 servers.
Mar 26, 04:30 MDT

Mar 25, 2020

No incidents reported.