All Systems Operational
DEN1 Operational
SFO1 Operational
NYC1 Operational
LON1 Operational
API Operational
CloudSites Operational
Control Panel Operational
Databases Operational
DNS Operational
Email Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 8, 2020

No incidents reported today.

Apr 7, 2020

No incidents reported.

Apr 6, 2020

No incidents reported.

Apr 5, 2020
Resolved - We apologize as this was not updated when this was completed. Total downtime was about 28 minutes for most customers. We apologize greatly for this and please open a ticket if you would like any further information.
Apr 5, 20:06 MDT
Investigating - We are currently resetting the edge nodes for CloudSites within DEN1. All CloudSites within DEN1 will receive a "The service is unavailable." message for the next 5 minutes or less. We apologize for this issue. Please let us know if you have any questions by opening a support ticket. We will update this incident shortly when completed.
Apr 5, 16:36 MDT
Apr 4, 2020
Resolved - We apologize for the issue. This issue has been resolved. Please contact us with any questions by opening a support ticket. Thanks again!
Apr 4, 15:22 MDT
Investigating - We are currently investigating an issue where customers in DEN1 are not able to create CloudSite instances. We will update you shortly on the progress as we fix this shortly. Thank you again!
Apr 4, 14:13 MDT
Resolved - This has completed and been resolved. Thank you again and our apologies for the issue!
Apr 4, 13:54 MDT
Investigating - We are currently resetting the front end reverse proxy nodes that server your sites on CloudSites DEN1. This is due to an issue in some of the base code that is being fixed. All CloudSites in DEN1 will show "The service is unavailable." for the next 10 min. We apologize for this unscheduled downtime.
Apr 4, 13:49 MDT
Apr 3, 2020

No incidents reported.

Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020
Resolved - We have been monitoring the fix for about 24 hours. We have not seen any more issues. We are considering this issue resolved.
Mar 30, 10:15 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 29, 11:32 MDT
Investigating - We are currently investigating a network latency issue at our DEN1 Datacenter. We are working with our providers now.
Mar 29, 10:30 MDT
Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020
Resolved - This incident has been resolved.
Mar 26, 09:59 MDT
Update - MSSQL03, and MYSQL03 are not fully functional. We are still working with MSSQL04.
Mar 26, 07:45 MDT
Identified - The issue has been identified and a fix is being implemented.
Mar 26, 07:07 MDT
Investigating - Our engineers are currently investigating some problems with our MSSQL03, MSSQL04, and MySQL03 servers.
Mar 26, 04:30 MDT
Mar 25, 2020

No incidents reported.