GearHost Status

All Systems Operational

DEN1 Operational

SFO1 Operational

NYC1 Operational

LON1 Operational

API Operational

CloudSites Operational

Control Panel Operational

Databases Operational

DNS Operational

Email Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 21, 2018

No incidents reported today.

Oct 20, 2018

No incidents reported.

Oct 19, 2018

No incidents reported.

Oct 18, 2018

No incidents reported.

Oct 17, 2018

Cloudsite Outages

Resolved - Our engineers are confident to say that this has finally been resolved. We thank you for your patience. If you are still experiencing problems please open a support ticket.
Oct 17, 18:33 UTC

Monitoring - Our engineer team published a new fix last night that should resolve the ongoing outages we have been having. We will continue monitoring our system for the next few hours to confirm the fix is working.
Oct 17, 13:55 UTC

Identified - The fix that was published did not resolve the issue permanently. We are working closely with Microsoft for a solution. We will update you here as we gather more information.
Oct 16, 22:13 UTC

Monitoring - A fix has been implemented. Our Engineers will need to wait at least an hour to confirm if the fix works.
Oct 16, 20:08 UTC

Update - Outages are still occurring, we have managed to limit the downtime as much as we can. Our Engineers are making great progress and working as hard and as fast as they can to get this resolved. Thank you for your patience.
Oct 16, 15:36 UTC

Update - We are aware of the continued outages that occur. Our Engineers have managed to limit them for the time being. We will continue working on this until it is resolved.
Oct 15, 17:31 UTC

Update - Our Engineers are still working on this. Outages started occurring again early this morning. We are making progress and plan on having this resolved soon.

Thank you for your patience.
Oct 15, 13:09 UTC

Investigating - We are aware of the ongoing issues with our Cloudsite Environment. Our engineers are working around the clock to resolve the issue. As of 7PM MST everything appears to be back to normal. Our team is still monitoring the infrastructure and will publish updates here going forward.

If you have any questions or concerns please open a support ticket. Responses will be delayed as we have had a huge influx of inquiries. We apologize for any inconvience that this causes and we will continue working around the clock until this is permantly resolved.
Oct 15, 04:37 UTC

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

Cloudsite Intermittent Issues

Resolved - This incident has been resolved.
Oct 12, 15:41 UTC

Identified - We are making some progress on this problem. Outages may still occur but we should have this resolved shortly.
Oct 5, 18:50 UTC

Investigating - Our engineers are currently investigate an issue with our cloudsite infrastructure. While we are doing this cloudsites might go down but should come back up shortly after. We will provide updates here when we have more information.
Oct 5, 00:40 UTC

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.