All Systems Operational
DEN1   Operational
SFO1   Operational
NYC1   Operational
LON1   Operational
API   Operational
CloudSites   Operational
Control Panel   Operational
Databases   Operational
DNS   Operational
Email   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 15, 2018

No incidents reported today.

Nov 14, 2018

No incidents reported.

Nov 13, 2018

No incidents reported.

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018
Completed - The scheduled maintenance has been completed.
Nov 9, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 06:00 UTC
Scheduled - We will be performing maintenance on all of our mail servers to increase reliability. Downtime should not exceed 30 minutes for each server.
Nov 9, 05:23 UTC
Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

Nov 4, 2018
Resolved - In an effort to make things easier we have restored the MSSQL1 database cluster. There was about a 3 hour window from when the failure occured to when the backups took place. If you need data between this time please open a support ticket and we can provide you with a database that has no loss in that time period.

Please accept our apologies for this long outage. We worked closely with Microsoft to get this resolved for not only GearHost but other providers like us. On a side note performance of your databases has also dramatically increased. Enjoy!
Nov 4, 00:30 UTC
Monitoring - We have worked with Microsoft however the patches applied have rendered the MSSQL1 cluster offline so we are migrating customers to new clusters. This will be completed in the next few hours however if you would like your database moved more quickly please open a support ticket. Please note only paid databases are being migrated at this point. Free databases will be migrated after paying customers. No data has been lost. You will receive a support ticket email with details shortly.
Nov 3, 05:13 UTC
Update - We are working with Microsoft and this should be resolved within the next 90 minutes. We greatly apologize for the delay. Rest assured no data is lost and if you need your database working ASAP please open a ticket and we'll migrate your database to another cluster for you.
Nov 2, 21:22 UTC
Update - Our Engineers are still working hard on this. We appreciate your patience during this matter. This is a high priority problem, we have our top Engineers working on a solution.
Nov 2, 16:06 UTC
Identified - We have ran into an issue with the MSSQL01 SQL Server Cluster. If your database is on this cluster then you will have errors trying to connect to your database. All data is intact however the cluster is having an issue with SQL Server 2017. We are working hard on this and everything should be online shortly.
Nov 2, 15:09 UTC
Nov 1, 2018

No incidents reported.